PAY
YOUR BILL
(Pay your Rainbow Splash invoice by
clicking the PayPal link.)
BILLING
PROCEDURES
(Please read and acknowledge below.)
Updating Your Account Information
It is your obligation to inform Rainbow Splash of any changes to your customer account
information. This includes addresses, phone numbers, contact
names, and most importantly your email address. Updated account
information is essential to ensure I am able to communicate
important information regarding your account.
If
You Pay by Personal or Company Check
You will be sent an invoice by postal mai or email to the address that Rainbow Splash
has on file for you. Payments are considered late 15 Days
from the due date of the invoice. I offer twelve-month billing
cycles for hosting plans. You may request a six-month billing
cycle at any time. Design services require a 50% deposit (of
the approximate target amount) at the beginning stage of designing
your site, with the remainder amount due at the completion
of the design stage. Please mail your payment to Rainbow Splash
using the address on your billing invoice.
If
You Pay by Credit Card
You may make credit card payments to Rainbow Splash using
PayPal's credit card services. If your credit card is declined,
you may pay by personal or company check (see above). Rainbow
Splash will attempt to provide an email notice that your credit
card has been declined, however if your account is deactivated
for a balance due, you will be subject to a $45 reactivation
fee. You must submit a reactivation fee and any amount owed
to reestablish your service. If you initiate a chargeback
through your credit card company for any reason, Rainbow Splash
may at its discretion immediately suspend your service. To
reestablish your service, Rainbow Splash may require you to
provide a payment which may include a $25 reactivation fee
and a $30 chargeback processing fee.
Billing
Cycle
Rainbow Splash offers twelve-month billing cycles for hosting
plans. You may request a six-month billing cycle at any time.
If you have billing questions click here and submit your request
to Rainbow Splash. Design services require a 50% deposit (of
the approximate target amount) at the beginning stage of designing
your site, with the remainder amount due at the completion
of the design stage. Please mail your payment to Rainbow Splash
using the address on your billing invoice.
Data
Transfer
Rainbow Splash charges 10¢ per MB should you exceed your
allotted data transfer.
Disk
Usage
If you exceed the allotted disk usage for your account, you
will be billed at a rate of $1.99 per MB purchased in 5M increments.
Your disk usage is calculated by the maximum amount of space
you have used on any given day in a thirty-day period or month.
This is comparable to leasing commercial building space where
you pay for the square footage you use for the entire term
of the lease. However, Rainbow Splash recalculates your disk
usage each month so if your utilization is high one month,
you will not be penalized the following month if your usage
is low. Your disk usage is calculated on the 5th day of every
month. Please remember that your log files count as disk usage
and you should back them up or reset them regularly, especially
if you have a high traffic site. Most web sites only require
5 to 7 MBs of disk space.
Premium
Customers
If service for your premium account is suspended due to nonpayment,
you lose your status as a premium customer. Your accounts
will be removed from premium status and you will have to pay
full price for all services that were discounted. Renewal
to premium status is decided on a case-by-case basis. A $25
late fee and a $50 reinstatement may apply.
Late
Fee
In the event that your account is deactivated due to nonpayment,
please check your billing statement for the overdue amount.
Your payment must include the $25.00 late fee for your account(s)
to be reactivated.
Cancellation
Procedures
In order to protect your data, Rainbow Splash requires a signed
document requesting cancellation of accounts. I apologize
for any inconvenience, but this is a necessary precaution
to prevent erroneous deletion of data or malicious activity
conducted against data. In order to cancel your account, please
print, sign, and fax a document to 310-889-1003 which includes
the following information: your name, your domain name to
be cancelled, your email address, phone number, reason for
cancellation, hosting company you are moving to, if applicable,
and the reason for moving. The cancellation request is
only complete once Rainbow Splash receives the faxed form
with your signature and notifies you of its receipt. Rainbow
Splash will cancel your account effective the end of your
current billing cycle and notify you of any outstanding balance.
The cancellation request must be received prior to the start
of your next billing cycle or you may be held accountable
for the next billing cycle. Rainbow Splash will not refund
your setup fee.
Collection
Procedures
The majority of my customers are legitimate, honest and responsible
business people. I apologize if this sounds harsh, however, it's an important part of running a successful business. Managing accounts receivable is an integral
part of doing business successfully. If your account becomes
overdue after the due date on the invoice, the following will
occur: You will receive a reminder that I have not received
your payment. You could experience an interruption in service
(FTP and HTTP services) if payment is not received within
60 days of your past due date. Your data will be removed from
the servers and your account will be referred to my collection
and legal agency if your account becomes more that 90
days past due. If you fail to pay for services rendered, I
will report the delinquency to the credit bureau, which will
impact your credit rating. If I pursue a legal remedy and
obtain a judgment against you, I will seek to enforce that
judgment. If you pay and I receive a notice of returned payment
for any reason to include insufficient funds and/or fraud,
I will charge you a minimum service fee of $25. I will also
charge you all associated costs to include attorney and collection
fees.
Mahalo.
